Xplor Spot incident

SPOT Hosted - Network Service Degradation

Major Resolved View vendor source →

Xplor Spot experienced a major incident on November 3, 2022 affecting SPOT Application Servers and Web Service and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2022, 11:52 PM UTC
Resolved
Nov 04, 2022, 02:48 AM UTC
Duration
2h 56m
Detected by Pingoru
Nov 03, 2022, 11:52 PM UTC

Affected components

SPOT Application ServersWeb ServiceSPOT Database ServersNetwork Infrastructure

Update timeline

  1. investigating Nov 03, 2022, 11:52 PM UTC

    We are currently investigating reports of network connectivity service degradation related to our hosted environment.

  2. identified Nov 04, 2022, 12:49 AM UTC

    We have received a notification from our Lindon datacenter regarding an issue with power. We are continuing to monitor our services.

  3. monitoring Nov 04, 2022, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2022, 02:48 AM UTC

    We have received notification from our Lindon data center regarding power. The problem has been resolved.