Xplor Spot incident
SPOT Hosted - Conveyor & PTPC Services Degradation
Xplor Spot experienced a major incident on July 8, 2023 affecting Automated Conveyor Service and ProductionTrac Service, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2023, 01:41 PM UTC
We are currently investigating service degradation related to our hosted environment conveyor and PTPC services.
- identified Jul 08, 2023, 02:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 08, 2023, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 08, 2023, 02:56 PM UTC
A workaround to a carrier routing issue has been implemented and it will reach all customers as the changes propagate through public DNS servers. We will continue to monitor for any additional issues and will keep this incident open until we are able to verify everything is fully operational for users.
- monitoring Jul 08, 2023, 03:33 PM UTC
We have confirmed that the services are online and operational at this time. We will continue to monitor for reports of any further issues.
- resolved Jul 08, 2023, 04:42 PM UTC
This incident has been resolved.