Xplor Spot incident
SPOT Hosted - App Server Service Degradation
Xplor Spot experienced a major incident on October 25, 2023 affecting SPOT Application Servers, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 25, 2023, 06:46 PM UTC
We are continuing our mitigation efforts on our services. Users may experience brief pauses while using SPOT.
- investigating Oct 25, 2023, 06:46 PM UTC
We are currently investigating this issue.
- investigating Oct 26, 2023, 01:30 PM UTC
We are continuing to investigate this issue.
- identified Oct 26, 2023, 09:08 PM UTC
A mitigation plan is currently being implemented.
- identified Oct 27, 2023, 02:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 27, 2023, 07:07 PM UTC
While we work diligently on this, please be aware that disruptions may continue. We will provide updates on the progress and an estimated timeframe for resolution as soon as possible. Thank you for your patience and understanding.
- monitoring Oct 28, 2023, 12:43 PM UTC
After identifying the root cause of this issue, we deployed a fix during the maintenance window last night. We have been monitoring through the night and will continue to monitor through the day today to ensure this issue is resolved. Please contact support if you have any issues.
- resolved Oct 31, 2023, 09:16 PM UTC
This incident has been resolved.