Xplor Spot experienced a minor incident on November 29, 2023 affecting SPOT Database Servers, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 29, 2023, 06:37 PM UTC
We want to inform you that we have identified a sporadic performance issue affecting our services. During these periods, you may notice a temporary decrease in the responsiveness and speed of our application, Spot. Please be assured that our team is actively working to resolve this as quickly as possible to minimize any inconvenience.
- identified Dec 01, 2023, 12:37 AM UTC
Our team is currently engaged in the deployment of a software update scheduled for this evening. We will monitor the systems throughout the following day, conducting reassessments of performance as deemed necessary.
- monitoring Dec 01, 2023, 05:44 PM UTC
A fix was implemented and our team is monitoring the results
- resolved Dec 01, 2023, 11:56 PM UTC
This incident has been resolved.