Xplor Spot incident

SPOT Hosted - Web Services Degradation

Major Resolved View vendor source →

Xplor Spot experienced a major incident on January 4, 2024 affecting Kiosk Service and DeliveryConnect - Mobile Service, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2024, 04:56 PM UTC
Resolved
Jan 04, 2024, 09:25 PM UTC
Duration
4h 28m
Detected by Pingoru
Jan 04, 2024, 04:56 PM UTC

Affected components

Kiosk ServiceDeliveryConnect - Mobile Service

Update timeline

  1. investigating Jan 04, 2024, 04:56 PM UTC

    We are currently investigating service degradation related to our hosted environment web-based services.

  2. monitoring Jan 04, 2024, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jan 04, 2024, 06:28 PM UTC

    We are continuing to investigate issues users might have with API services

  4. monitoring Jan 04, 2024, 07:25 PM UTC

    We will continue to monitor the API services

  5. resolved Jan 04, 2024, 09:25 PM UTC

    This incident has been resolved.