Xplor Spot incident

SPOT Hosted - Network Service Degradation

Critical Resolved View vendor source →

Xplor Spot experienced a critical incident on February 10, 2024 affecting SPOT Application Servers and Web Service and 1 more component, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2024, 11:35 AM UTC
Resolved
Feb 10, 2024, 05:45 PM UTC
Duration
6h 10m
Detected by Pingoru
Feb 10, 2024, 11:35 AM UTC

Affected components

SPOT Application ServersWeb ServiceSPOT Database ServersAutomated Conveyor ServiceKiosk ServiceConnectCustomerConnect - Web ServiceCustomerConnect - Mobile ServiceDashboard ServiceProductionTrac Service

Update timeline

  1. investigating Feb 10, 2024, 11:35 AM UTC

    We are currently investigating network connectivity service degradation related to our hosted environment.

  2. investigating Feb 10, 2024, 11:49 AM UTC

    We have confirmed that there is a network connectivity issue with our upstream provider. They are actively investigating on their side and will provide us updates as soon as they become available. As an additional measure, we have someone from our team on-site who has verified all internal systems are online and operational, so once the upstream connectivity issues are resolved all services should be restored.

  3. investigating Feb 10, 2024, 12:18 PM UTC

    Our upstream provider is still actively investigating the network connectivity issues in their environment with no additional information available at this time.

  4. investigating Feb 10, 2024, 12:58 PM UTC

    Our upstream provider is still actively investigating the network connectivity issues in their environment with no additional information available at this time.

  5. investigating Feb 10, 2024, 01:33 PM UTC

    Our upstream provider is still actively investigating the network connectivity issues in their environment with no additional information available at this time.

  6. investigating Feb 10, 2024, 02:00 PM UTC

    Our upstream provider is still actively investigating the network connectivity issues in their environment with additional external resources. We will continue to update in 30-minute intervals or when more information becomes available.

  7. monitoring Feb 10, 2024, 02:27 PM UTC

    Our upstream provider has mitigated the connectivity issues. Services are restored and we will continue to monitor connectivity through the day.

  8. resolved Feb 10, 2024, 05:45 PM UTC

    This incident has been resolved. We will continue to monitor connectivity throughout the day.