Xplor Spot incident

Delivery Connect Route Optimization Failures

Notice Resolved View vendor source →

Xplor Spot experienced a notice incident on March 14, 2024 affecting DeliveryConnect - Mobile Service, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2024, 01:45 PM UTC
Resolved
Mar 14, 2024, 03:34 PM UTC
Duration
1h 48m
Detected by Pingoru
Mar 14, 2024, 01:45 PM UTC

Affected components

DeliveryConnect - Mobile Service

Update timeline

  1. investigating Mar 14, 2024, 01:45 PM UTC

    We are seeing elevated rates of route optimization failures for some customers in Delivery Connect. Customers are recommended to try optimizing through Connect as we continue to investigate.

  2. investigating Mar 14, 2024, 02:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 14, 2024, 02:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 14, 2024, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 14, 2024, 03:12 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 14, 2024, 03:34 PM UTC

    This incident has been resolved.