Xplor Spot experienced a major incident on November 6, 2025 affecting SPOT Application Servers and SPOT Database Servers and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
SPOT Application ServersSPOT Database ServersConnect
Update timeline
- investigating Nov 06, 2025, 11:30 AM UTC
We are currently investigating service degradation related to our hosted environment database servers.
- identified Nov 06, 2025, 01:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 06, 2025, 02:17 PM UTC
While we work to implement a fix, we recommend restarting SPOT if you continue to encounter issues launching the application.
- monitoring Nov 06, 2025, 02:37 PM UTC
A fix has been implemented and we are monitoring the results. We recommend restarting SPOT if you continue to encounter issues launching the application.
- resolved Nov 06, 2025, 05:46 PM UTC
This incident has been resolved.