Xneelo incident

konsoleH Domain-Level access error

Minor Resolved View vendor source →

Xneelo experienced a minor incident on August 22, 2024 affecting xneelo service, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 07:46 AM UTC
Resolved
Aug 22, 2024, 08:47 AM UTC
Duration
1h
Detected by Pingoru
Aug 22, 2024, 07:46 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Aug 22, 2024, 08:47 AM UTC

    Resetting the primary FTP password for a domain allows FTP access but does not allow domain-level access to konsoleH at the moment. Impacted: konsoleH, xneelo Control Panel

  2. resolved Jan 27, 2025, 01:59 PM UTC

    Resetting the primary FTP password for a domain allows FTP access but does not allow domain-level access to konsoleH at the moment. Impacted: konsoleH, xneelo Control Panel