xMatters Outage History

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xMatters had 14 outages in the last 2 years totaling 136h 32m of downtime — averaging 0.6 incidents per month.

There were 14 xMatters outages since May 24, 2024 totaling 136h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xmatters.com

Notice June 23, 2025

xMatters - Support Center - support.xmatters.com

Detected by Pingoru
Jun 23, 2025, 08:14 PM UTC
Resolved
Jun 23, 2025, 08:46 PM UTC
Duration
31m
Timeline · 2 updates
  1. investigating Jun 23, 2025, 08:14 PM UTC

    We have identified a problem affecting the xMatters Support Center. Our team is investigating and working to resolve the issue. Details: Users will be unable to access the xMatters Support Center. Tickets can be created via email or through Support line.

  2. resolved Jun 23, 2025, 08:46 PM UTC

    We have now resolved the issue with our support center.

Read the full incident report →

Major July 1, 2024

Issue Discovered - Service disruption in North America Region – Partial Outage

Detected by Pingoru
Jul 01, 2024, 06:23 AM UTC
Resolved
Jul 01, 2024, 08:21 AM UTC
Duration
1h 57m
Affected: Web Interface
Timeline · 3 updates
  1. investigating Jul 01, 2024, 06:23 AM UTC

    xMatters monitoring tools have identified a potential issue with xMatters for some clients in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

  2. monitoring Jul 01, 2024, 06:39 AM UTC

    The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

  3. resolved Jul 01, 2024, 08:21 AM UTC

    The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

Read the full incident report →

Major May 24, 2024

Intermittent scheduler services in APAC region

Detected by Pingoru
May 24, 2024, 01:00 AM UTC
Resolved
May 24, 2024, 01:23 AM UTC
Duration
22m
Affected: Web InterfaceEmail NotificationsSMS NotificationsVoice NotificationsConferencingIntegration PlatformAPIMobile App
Timeline · 7 updates
  1. investigating May 24, 2024, 01:00 AM UTC

    We are currently investigating an issue with one of our scheduler services impacting customers in Australia.

  2. investigating May 24, 2024, 01:01 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 24, 2024, 01:03 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 24, 2024, 01:04 AM UTC

    xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

  5. identified May 24, 2024, 01:08 AM UTC

    The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

  6. monitoring May 24, 2024, 01:12 AM UTC

    The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

  7. resolved May 24, 2024, 01:23 AM UTC

    The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

Read the full incident report →