xMatters incident
Intermittent scheduler services in APAC region
xMatters experienced a major incident on May 24, 2024 affecting Web Interface and Email Notifications and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2024, 01:00 AM UTC
We are currently investigating an issue with one of our scheduler services impacting customers in Australia.
- investigating May 24, 2024, 01:01 AM UTC
We are continuing to investigate this issue.
- investigating May 24, 2024, 01:03 AM UTC
We are continuing to investigate this issue.
- investigating May 24, 2024, 01:04 AM UTC
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
- identified May 24, 2024, 01:08 AM UTC
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
- monitoring May 24, 2024, 01:12 AM UTC
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
- resolved May 24, 2024, 01:23 AM UTC
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.