Issue Discovered - Service disruption in Europe Region – Web User Interface

Update timeline

1. investigating May 01, 2026, 08:45 AM UTC

   xMatters have identified a potential issue with the xMatters Web User Interface for some clients located in the Europe region. Accessing some pages including Alert details produces an error. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

2. identified May 01, 2026, 09:01 AM UTC

   The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

3. monitoring May 01, 2026, 09:03 AM UTC

   The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

4. resolved May 01, 2026, 09:19 AM UTC

   The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.