xMatters incident
Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services
xMatters experienced a minor incident on May 13, 2024 affecting Web Interface and Email Notifications and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 05:05 PM UTC
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
- identified May 13, 2024, 05:06 PM UTC
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
- identified May 13, 2024, 05:22 PM UTC
We are continuing to work on a fix for this issue.
- identified May 13, 2024, 05:47 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 13, 2024, 06:24 PM UTC
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
- resolved May 13, 2024, 06:35 PM UTC
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.