xMatters Outage History

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xMatters had 13 outages in the last 2 years totaling 136h 10m of downtime — averaging 0.5 incidents per month.

There were 13 xMatters outages since June 18, 2024 totaling 136h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xmatters.com

Notice June 23, 2025

xMatters - Support Center - support.xmatters.com

Detected by Pingoru
Jun 23, 2025, 08:14 PM UTC
Resolved
Jun 23, 2025, 08:46 PM UTC
Duration
31m
Timeline · 2 updates
  1. investigating Jun 23, 2025, 08:14 PM UTC

    We have identified a problem affecting the xMatters Support Center. Our team is investigating and working to resolve the issue. Details: Users will be unable to access the xMatters Support Center. Tickets can be created via email or through Support line.

  2. resolved Jun 23, 2025, 08:46 PM UTC

    We have now resolved the issue with our support center.

Read the full incident report →

Major July 1, 2024

Issue Discovered - Service disruption in North America Region – Partial Outage

Detected by Pingoru
Jul 01, 2024, 06:23 AM UTC
Resolved
Jul 01, 2024, 08:21 AM UTC
Duration
1h 57m
Affected: Web Interface
Timeline · 3 updates
  1. investigating Jul 01, 2024, 06:23 AM UTC

    xMatters monitoring tools have identified a potential issue with xMatters for some clients in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

  2. monitoring Jul 01, 2024, 06:39 AM UTC

    The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

  3. resolved Jul 01, 2024, 08:21 AM UTC

    The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

Read the full incident report →