xMatters incident
Issue Discovered - Service disruption in North America Region – Partial Outage
xMatters experienced a minor incident on June 18, 2024 affecting Web Interface, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2024, 11:16 PM UTC
xMatters monitoring tools have identified a potential issue with xMatters for some clients in the North America region. We are currently investigating the issue and will update as information becomes available. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
- identified Jun 18, 2024, 11:26 PM UTC
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
- monitoring Jun 18, 2024, 11:34 PM UTC
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
- resolved Jun 18, 2024, 11:38 PM UTC
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.