Xendit experienced a minor incident on August 17, 2026 affecting Disbursement - BCA and Disbursement - BRI and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2026, 03:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 17, 2026, 04:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-250000000 MANDIRI: 5000-250000000 PERMATA: All amount Other banks and Ewallets: 1-250000000
- identified Aug 17, 2026, 04:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-250000000 BRI: 10000-100000000 MANDIRI: 5000-250000000 Other banks and Ewallets: 1-250000000
- identified Aug 17, 2026, 05:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-250000000 MANDIRI: 5000-250000000 Other banks and Ewallets: 1-250000000
- identified Aug 17, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-9999, 100000001-250000000 MANDIRI: 5000-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 17, 2026, 08:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-9999, 100000001-250000000 MANDIRI: 5000-9999, 50000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 17, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: above 5000
- resolved Aug 17, 2026, 10:00 PM UTC
This incident has been resolved.