Xendit experienced a minor incident on August 12, 2026 affecting Disbursement - BCA and Disbursement - BNI and 1 more component, lasting 12h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 12, 2026, 03:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001
- identified Aug 12, 2026, 04:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: All amount
- identified Aug 12, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001
- identified Aug 12, 2026, 06:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 12, 2026, 08:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 12, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001
- identified Aug 13, 2026, 12:30 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999
- identified Aug 13, 2026, 01:00 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999
- identified Aug 13, 2026, 01:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999
- identified Aug 13, 2026, 03:40 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999
- resolved Aug 13, 2026, 04:00 AM UTC
This incident has been resolved.