Xendit experienced a minor incident on May 12, 2026 affecting Virtual Account - BNI, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 12, 2026, 12:46 PM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved May 12, 2026, 01:04 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service