Xendit experienced a minor incident on September 30, 2026 affecting Disbursement - BNI and Disbursement - Permata and 1 more component, lasting 10h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2026, 03:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: above 250000001
- identified Sep 30, 2026, 04:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: All amount CIMB: 1-250000000
- identified Sep 30, 2026, 04:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: All amount
- identified Sep 30, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-9999, above 100000001
- identified Sep 30, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: above 250000001
- identified Sep 30, 2026, 09:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: above 250000001
- identified Sep 30, 2026, 10:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: above 250000001
- identified Sep 30, 2026, 11:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: above 250000001 PERMATA: 8000-10000000
- identified Sep 30, 2026, 11:10 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: above 250000001
- resolved Oct 01, 2026, 01:50 AM UTC
This incident has been resolved.