Xendit experienced a minor incident on September 11, 2026 affecting Disbursement - BCA and Disbursement - BNI and 1 more component, lasting 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2026, 03:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
- identified Sep 11, 2026, 04:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-250000000 MANDIRI: 1-250000000 Other banks and Ewallets: 1-250000000
- identified Sep 11, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 1-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 11, 2026, 08:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 1-9999, 50000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 11, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 1-250000000 PERMATA: 5000-7999, 100000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 11, 2026, 09:10 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 PERMATA: 5000-9999, 100000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 11, 2026, 09:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 11, 2026, 09:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Sep 11, 2026, 10:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
- identified Sep 12, 2026, 02:22 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
- resolved Sep 12, 2026, 02:30 AM UTC
This incident has been resolved.