Xander experienced a notice incident on August 1, 2025, lasting 10d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 01, 2025, 06:45 PM UTC
We are currently investigating the following issue:: Component(s): Ad Serving Impact(s): Decrease in requests sent to Bidder customers Decrease in requests received from Amazon TAM Not Impacted: UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.
- identified Aug 04, 2025, 06:26 PM UTC
We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.
- monitoring Aug 04, 2025, 10:02 PM UTC
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
- resolved Aug 12, 2025, 02:51 PM UTC
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.