Worldline incident

Delayed settlements for BNPP and KBC transactions

Notice Resolved View vendor source →

Worldline experienced a notice incident on October 15, 2026 affecting Financial clearing and settlement service (Collect) and CBC / KBC Online and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 10:39 AM UTC
Resolved
Oct 15, 2026, 10:39 AM UTC
Duration
—
Detected by Pingoru
Oct 15, 2026, 10:39 AM UTC

Affected components

Financial clearing and settlement service (Collect)CBC / KBC OnlineBNP Paribas

Update timeline

  1. resolved Oct 15, 2026, 10:39 AM UTC

    Our systems have detected that the KBC and BNPP transaction settlement file dated from 28/09/2026 has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 14/10/2026. The proceeds of the transactions involved will be credited to your account 15 days later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).