Workspot Outage History
Workspot is up right nowWorkspot had 15 outages in the last 2 years totaling 1741h 50m of downtime — averaging 0.6 incidents per month.
There were 15 Workspot outages since July 22, 2024 totaling 1741h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent Restarts of Control Dynos
Affected: Workspot Control
Timeline · 8 updates
- investigating May 05, 2026, 12:08 PM UTC
We are observing intermittent dynos restarts reported by our platform provider, Heroku. At this time, we have not observed any application downtime. This activity is not related to any security incident. Our engineering team is actively investigating the issue. We will continue to provide updates as we learn more.
- investigating May 05, 2026, 12:35 PM UTC
We have not observed any dyno restarts in the last 30 minutes. The engineering team is closely monitoring the environment and continues to investigate the underlying cause of the earlier dyno restarts. We will provide further updates as more information becomes available.
- investigating May 05, 2026, 01:06 PM UTC
We have not observed any dyno restarts since the incident was reported, nor any application downtime. The engineering team continues to monitor the environment closely and is investigating the underlying cause of the earlier dyno restarts. We will provide further updates as more information becomes available.
- investigating May 05, 2026, 01:37 PM UTC
No new issues have been observed. As a mitigation measure, the engineering team has implemented changes to improve platform stability. The team is closely monitoring the environment and continues to investigate the underlying cause of the earlier instability. The next update will be shared in one hour. We will provide further updates sooner if there are any changes.
- investigating May 05, 2026, 02:33 PM UTC
There are no new updates at this time. The platform remains stable, and the engineering team continues to monitor the environment. If there are no changes, the next update will be shared in the next 2 hours. We will provide further updates sooner if needed.
- investigating May 05, 2026, 04:33 PM UTC
No new update at this time. The platform remains stable, and the engineering team continues to actively monitor the environment. If there are no changes, the next update will be shared in the next two hours. We will provide an update sooner if there is any change in status.
- investigating May 05, 2026, 07:01 PM UTC
There are no new updates at this time. The platform remains stable, and the engineering team continues to monitor the environment. If there are no changes, the next update will be shared in the next 2 hours. We will provide further updates sooner if needed.
- resolved May 06, 2026, 04:32 AM UTC
Workspot investigated the restart of the Control Dynos reported by our platform provider. The system is stable and we are closing the incident on status, but continuing to actively monitor and investigate the root cause. We will share the RCA and updates as soon as they become available. Thank you.
VM Connectivity Issues – Azure East US
Affected: Workspot Control
Timeline · 9 updates
Workspot Control Reported Five Minutes Downtime
Affected: Workspot Control
Timeline · 2 updates
- investigating Mar 20, 2026, 06:09 PM UTC
Pingdom reported production was down for Five minutes(4:08 PM UTC - 4:13 PM UTC). There was a 5 minute intermittent service outage by a subservice provider resetting their system. The service automatically recovered. We will share the RCA once we receive from the subservice provider.
- resolved Mar 24, 2026, 05:17 AM UTC
The system has been stable and functioning normally for the past 48 hours. Our internal investigation found no application-level anomalies. We are closing this incident while the root cause analysis (RCA) from our infrastructure provider is still ongoing. We will share updates as soon as they become available. Thank you for your patience.
Workspot Control Experiencing Intermittent Availability
Affected: Workspot Control
Timeline · 18 updates
Workspot Control Login Instability
Affected: Workspot Control
Timeline · 3 updates
- investigating Nov 14, 2025, 03:57 PM UTC
We are currently experiencing intermittent issues with Workspot Control logins and non-persistent VM logins. Our team is actively investigating the issue and has escalated the matter by raising a priority ticket with the platform vendor. We are working closely with them to resolve this as quickly as possible. Further updates will be shared as soon as more information becomes available.
- monitoring Nov 14, 2025, 05:20 PM UTC
Update: We are seeing improvement in both Workspot Control logins and non-persistent VM logins. At this time, we are closely monitoring the situation to ensure stability. Our investigation is ongoing, and we will share additional details as they become available.
- resolved Nov 14, 2025, 06:30 PM UTC
This issue has been resolved, and customers can now log in to Workspot Control and access non-persistent VMs without any issues. The platform is stable, and normal operations have resumed. We will continue to monitor the environment to ensure stability. We will share a post-incident summary once our investigation ends and relevant details are available.
AWS Operational Issues - No Impact - Workspot is closely monitoring the situation
Affected: Workspot Control
Timeline · 2 updates
Users are experiencing Authentication failures while using Workspot Windows Client.
Affected: Workspot Control
Timeline · 3 updates
Failure in Azure East US and East US2 region
Affected: Workspot Control
Timeline · 8 updates
GCP Service Alert
Timeline · 6 updates
- identified Jun 12, 2025, 07:10 PM UTC
GCP is reporting 11:46 PDT "Multiple GCP products are experiencing impact due to Identity and Access Management Service Issue". https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 07:15 PM UTC
GCP update 12:09 PDT "Our engineers are continuing to mitigate the issue and we have confirmation that the issue is recovered in some locations."
- monitoring Jun 12, 2025, 07:32 PM UTC
GCP: 12:30 PDT All locations except us-central1 have fully recovered. us-central1 is mostly recovered. We do not have an ETA for full recovery in us-central1.
- monitoring Jun 12, 2025, 07:44 PM UTC
GCP 1241 PDT: "Our engineers have identified the root cause and have applied appropriate mitigations. While our engineers have confirmed that the underlying dependency is recovered in all locations except us-central1, we are aware that customers are still experiencing varying degrees of impact on individual google cloud products. All the respective engineering teams are actively engaged and working on service recovery. We do not have an ETA for full service recovery."
- monitoring Jun 12, 2025, 08:19 PM UTC
GCP 13:16 PDT We have identified the root cause and applied appropriate mitigations. Our infrastructure has recovered in all regions except us-central1.
- resolved Jun 12, 2025, 09:03 PM UTC
GCP 14:00 PDT We have implemented mitigation for the issue in us-central1 and multi-region/us and we are seeing signs of recovery. Please see GCP's status page for more details. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Workspot Control Affected Due to Downstream Platform Issue
Affected: Workspot Control
Timeline · 11 updates
Azure Service Alert – East US Region VMs might be impacted
Affected: Workspot Control
Timeline · 2 updates
Workspot API service issue
Affected: Workspot Control
Timeline · 3 updates
- investigating Apr 07, 2025, 03:52 PM UTC
Workspot Service is in maintenance mode
- monitoring Apr 07, 2025, 05:48 PM UTC
The Engineering team has identified the issue and reverted the Control changes implemented over the weekend at approximately 16:00 UTC. Since the rollback, no further issues have been observed. We continue to actively monitor the environment.
- resolved Apr 08, 2025, 04:59 AM UTC
This incident has been resolved. No issues have been observed since the rollback was performed.
Azure Network Infrastructure - Issues accessing a subset of Microsoft services
Timeline · 4 updates
Crowdstrike Issue - General Update.
Timeline · 2 updates
- monitoring Jul 22, 2024, 10:43 PM UTC
Workspot has identified specific customers with virtual machines impacted by the Crowdstrike and Microsoft issue. The Workspot service is 100% operational, not impacted, and automatically detected the issues affecting customer VMs. We are actively working with customers affected by this outage to restore their service. If you are impacted by this issue, and we have contacted you, please respond to the communication so that we can schedule time with you to resolve the issue. If you have not received an email and are affected by this outage, please open a support ticket through Control so that we can help. Please allot approximately 30 mins to restore each VM. This is the average time we are currently taking. While this global outage is not a Workspot issue, we take pride in maintaining our high level of service for our customers. We will continue to monitor this issue this week. Thank you for understanding and patience.
- resolved Jul 30, 2024, 09:58 AM UTC
The issue has been resolved by fixing the affected Virtual Desktop or providing the steps to our customers to recover the affected desktop.