Workspot experienced a notice incident on May 5, 2026 affecting Workspot Control, lasting 16h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 12:08 PM UTC
We are observing intermittent dynos restarts reported by our platform provider, Heroku. At this time, we have not observed any application downtime. This activity is not related to any security incident. Our engineering team is actively investigating the issue. We will continue to provide updates as we learn more.
- investigating May 05, 2026, 12:35 PM UTC
We have not observed any dyno restarts in the last 30 minutes. The engineering team is closely monitoring the environment and continues to investigate the underlying cause of the earlier dyno restarts. We will provide further updates as more information becomes available.
- investigating May 05, 2026, 01:06 PM UTC
We have not observed any dyno restarts since the incident was reported, nor any application downtime. The engineering team continues to monitor the environment closely and is investigating the underlying cause of the earlier dyno restarts. We will provide further updates as more information becomes available.
- investigating May 05, 2026, 01:37 PM UTC
No new issues have been observed. As a mitigation measure, the engineering team has implemented changes to improve platform stability. The team is closely monitoring the environment and continues to investigate the underlying cause of the earlier instability. The next update will be shared in one hour. We will provide further updates sooner if there are any changes.
- investigating May 05, 2026, 02:33 PM UTC
There are no new updates at this time. The platform remains stable, and the engineering team continues to monitor the environment. If there are no changes, the next update will be shared in the next 2 hours. We will provide further updates sooner if needed.
- investigating May 05, 2026, 04:33 PM UTC
No new update at this time. The platform remains stable, and the engineering team continues to actively monitor the environment. If there are no changes, the next update will be shared in the next two hours. We will provide an update sooner if there is any change in status.
- investigating May 05, 2026, 07:01 PM UTC
There are no new updates at this time. The platform remains stable, and the engineering team continues to monitor the environment. If there are no changes, the next update will be shared in the next 2 hours. We will provide further updates sooner if needed.
- resolved May 06, 2026, 04:32 AM UTC
Workspot investigated the restart of the Control Dynos reported by our platform provider. The system is stable and we are closing the incident on status, but continuing to actively monitor and investigate the root cause. We will share the RCA and updates as soon as they become available. Thank you.