Workspot experienced a minor incident on May 19, 2021 affecting Workspot Control, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2021, 08:27 PM UTC
Starting at 8:10AM PDT on May 19th, it was discovered that emails were not being delivered from the Workspot service due to a security update at our email provider. This impacted all emails from our service: device activations, First Time User onboarding, administrator activation, alerts and scheduled reports. We have tested a fix and will be updating our service at 4:30PM PDT today. At that time, there might be a slight delay in response to service requests, however we expect the service to be fully operational by 4:35PM PDT. Further updates will be forthcoming. If you have any questions or have issues other than what is described above, please open a Support Ticket through Workspot Control.
- resolved May 19, 2021, 11:41 PM UTC
At 4:34PM PDT Workspot Control Service was restarted to enable the security update from our email provider. At 4:35PM PDT The Workspot Control Service was online and email from Control was tested and proven to be sending emails as expected. This issue is now considered resolved.