Workspot incident
Possible Issue Connecting to VMs in Azure EAST-US region - 19:00UTC
Workspot experienced a notice incident on June 2, 2022 affecting Workspot Control, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2022, 09:22 PM UTC
MSFT-Azure has notified Workspot that they are experiencing an issue in the EAST-US region ONLY where starting at 19:02 UTC a customer may experience connection failures when trying to access some Virtual Machines in the EAST US Region. These Virtual Machines may have also restarted unexpectedly. They are aware of the issue and actively exploring mitigation strategies. We will update you within 60 minutes or as we receive more information from MSFT-Azure.
- investigating Jun 02, 2022, 10:27 PM UTC
MSFT-AZURE is still continuing to investigate this issue. We have had no reports from customers in the EAST-US region of any issues connecting to their VMs at this time. We will continue to monitor and update you hourly unless otherwise warranted.
- resolved Jun 02, 2022, 10:59 PM UTC
This incident has been mitigated. MSFT-Azure is continuing to investigate the root cause and prevent further occurrences. Workspot did not receive any notifications from customers of any connection failures or unexpected reboots of VMs between 19:02 UTC on 02 Jun 2022 and 22:54 UTC. Workspot considers this incident resolved and closed. If you have any questions, please reach out to your Customer Success Team and if you are experiencing any issues, please open a Support ticket through your Control Support Portal.