Workspot experienced a critical incident on November 30, 2022 affecting Workspot Control, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 30, 2022, 11:00 PM UTC
As of 11/30/2022 10:52:53 PM UTC Workspot detected a Control Service incident. We are currently investigating and working to get the service up as soon as possible.
- monitoring Nov 30, 2022, 11:05 PM UTC
The Workspot Control Service is reachable once again. We are continuing to monitor the incident and will provide an update as soon as we have a proper resolution to the issue. All services are currently reachable and working as expected as of 12/01/2022 12:01am UTC.
- resolved Dec 01, 2022, 12:06 AM UTC
Workspot's PaaS provider experienced a DNS propagation issue with their upstream provider. Their metrics have returned to normal service levels. We will update this resolved incident with a post mortem once we have received it.
- postmortem Dec 01, 2022, 03:31 PM UTC
Our PaaS provider engineers have confirmed that the upstream provider resolved the incident at 23:40 UTC on 11/30/2022. There is no more information available at this time.