Workspot incident

PaaS Provider issue impacting Agent communications with Workspot Cloud

Notice Resolved View vendor source →

Workspot experienced a notice incident on April 22, 2024 affecting Workspot Control and Workspot Watch, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 09:44 PM UTC
Resolved
Apr 22, 2024, 10:37 PM UTC
Duration
53m
Detected by Pingoru
Apr 22, 2024, 09:44 PM UTC

Affected components

Workspot ControlWorkspot Watch

Update timeline

  1. investigating Apr 22, 2024, 09:44 PM UTC

    We are currently investigating the following issues: 1. Control and Watch may not show telemetry data (i.e. CPU, Memory, RTT) 2. Gateways may show offline status in Control and Watch. Users can still connect as normal and are not impacted.

  2. monitoring Apr 22, 2024, 10:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2024, 10:37 PM UTC

    This incident has been resolved.