WorkOS incident

Increased API Latency

Major Resolved View vendor source →

WorkOS experienced a major incident on February 5, 2025 affecting SSO and Directory Sync and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 03:43 PM UTC
Resolved
Feb 05, 2025, 06:28 PM UTC
Duration
2h 44m
Detected by Pingoru
Feb 05, 2025, 03:43 PM UTC

Affected components

SSODirectory SyncAudit LogsAuthKitFGA

Update timeline

  1. investigating Feb 05, 2025, 03:43 PM UTC

    We're investigating the issue.

  2. investigating Feb 05, 2025, 04:14 PM UTC

    We are working with our network provider to investigate the cause of the increased API latency.

  3. identified Feb 05, 2025, 05:08 PM UTC

    Our network provider has identified the issue and is working on a fix.

  4. monitoring Feb 05, 2025, 05:51 PM UTC

    A fix has been applied and latencies are coming back down to normal levels.

  5. resolved Feb 05, 2025, 06:28 PM UTC

    This incident has been resolved.