WorkOS experienced a major incident on April 10, 2025 affecting Directory Sync, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Directory Sync
Update timeline
- investigating Apr 10, 2025, 05:32 PM UTC
We’re currently investigating an issue causing delays in webhook delivery.
- identified Apr 10, 2025, 06:03 PM UTC
We’ve identified the issue and are seeing improvements in webhook delivery latency. We’re continuing to monitor to delivery.
- identified Apr 10, 2025, 07:32 PM UTC
We’ve identified the issue and are seeing improvements in webhook delivery. Some delays may still occur as we continue to monitor and work toward full resolution.
- resolved Apr 10, 2025, 08:59 PM UTC
All backlogged webhooks are delivered. This incident has been resolved.