WorkMax Outage History

Started Jul 15, 2026, 04:31 PM UTC· resolved Jul 15, 2026, 05:08 PM UTC

1. investigating Jul 15, 2026, 04:31 PM UTC

   We are currently experiencing another internet outage at our Payson office. Our technical team is actively working with the service provider to restore connectivity as quickly as possible. We will provide updates as more information becomes available.

2. resolved Jul 15, 2026, 05:08 PM UTC

   Internet connectivity has been restored at our Payson office, and services are currently operating normally. At this time, the root cause of the outage has not yet been identified. While service has been restored, we cannot yet confirm that the issue will not recur. We have requested a detailed root cause analysis from our Internet Service Provider and are seeking assurance that appropriate corrective actions have been taken to prevent future interruptions. We will provide additional updates as more information becomes available.

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Started Jul 14, 2026, 06:57 PM UTC· resolved Jul 15, 2026, 12:27 PM UTC

1. investigating Jul 14, 2026, 06:57 PM UTC

   It appears our internet service provider is experiencing issues again. The connection is currently intermittent, similar to what we experienced yesterday. Our IT team is actively working with the provider and has escalated the issue for immediate attention. We will provide updates as more information becomes available.

2. identified Jul 14, 2026, 08:01 PM UTC

   According to our vendor, there is fiber damage and the estimated time for repair is midnight tonight. There may be intermittent internet issues until this issue is resolved. We will monitor this and send another update early tomorrow morning. Thank you for your patience.

3. resolved Jul 15, 2026, 12:27 PM UTC

   Our monitoring indicates that the Payson office is back online, and the carrier has confirmed that service has been restored. Since this is the second outage this week, we've escalated the issue with the carrier and are requesting a root cause analysis (RCA) as well as confirmation that corrective actions have been taken to prevent any further interruptions.

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Started Jul 13, 2026, 06:46 PM UTC· resolved Jul 14, 2026, 02:07 AM UTC

1. investigating Jul 13, 2026, 06:46 PM UTC

   It appears the Payson office lost internet connectivity a few minutes ago. Our Network team is currently working with our internet service provider to identify the cause and restore service as quickly as possible. This also impacts phone service. We will provide additional updates as more information becomes available.

2. investigating Jul 13, 2026, 07:19 PM UTC

   At this time, it appears the outage is affecting multiple areas near Payson, Utah. We will continue to provide updates as we receive additional information from the internet service provider. Thank you for your patience.

3. identified Jul 13, 2026, 08:25 PM UTC

   The internet service provider has confirmed the outage is on their end. They are actively working to restore service, and we are awaiting an estimated time to resolution (ETA). We will provide additional updates as they become available.

4. identified Jul 13, 2026, 10:21 PM UTC

   Our internet service provider is still investigating. We will provide updates as they become available. Thank you.

5. resolved Jul 14, 2026, 02:07 AM UTC

   The issue has been resolved.

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Started Mar 12, 2026, 04:47 PM UTC· resolved Mar 13, 2026, 12:40 AM UTC

1. investigating Mar 12, 2026, 04:47 PM UTC

   We are aware of intermittent challenges when accessing the WorkMax Website. Our technical team is still working to resolve these challenges as quickly as possible. We will keep you updated with additional details as soon as they become available.

2. investigating Mar 12, 2026, 05:57 PM UTC

   The issue that caused the WorkMax and WorkMax mobile outage earlier today has resurfaced. Our technical team is still working to resolve these challenges as quickly as possible. We will keep you updated with additional details as soon as they become available.

3. investigating Mar 12, 2026, 05:57 PM UTC

   Customers may see intermittent challenges when accessing the WorkMax website. Our technical team continues to work on resolving these challenges as quickly as possible. We will keep you updated with additional details as soon as they become available.

4. monitoring Mar 12, 2026, 08:28 PM UTC

   Our technical team has resolved these challenges and will continue to monitor.

5. resolved Mar 13, 2026, 12:40 AM UTC

   All components are Operational

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Started Mar 12, 2026, 02:32 PM UTC· resolved Mar 12, 2026, 04:23 PM UTC

1. investigating Mar 12, 2026, 02:32 PM UTC

   We are aware of intermittent challenges when accessing the WorkMax Website. We are actively working on restoring service and will update in 30 min.

2. investigating Mar 12, 2026, 02:46 PM UTC

   We are aware of intermittent challenges when accessing the WorkMax Website. Our technical team is working diligently with the appropriate outside resources to correct the issue as quickly as possible. We will keep you updated with additional details as soon as they become available.

3. investigating Mar 12, 2026, 03:47 PM UTC

   We are aware of intermittent challenges when accessing the WorkMax Website. Our technical team is still working to resolve these challenges as quickly as possible. We will keep you updated with additional details as soon as they become available.

4. investigating Mar 12, 2026, 03:48 PM UTC

   WorkMax and WorkMax mobile services are now restored and fully functioning. We appreciate your patience as we worked to resolve this issue.

5. resolved Mar 12, 2026, 04:23 PM UTC

   All components are Operational

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