WorkMax experienced a major incident on July 14, 2026 affecting Workmax Application, lasting 17h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 06:57 PM UTC
It appears our internet service provider is experiencing issues again. The connection is currently intermittent, similar to what we experienced yesterday. Our IT team is actively working with the provider and has escalated the issue for immediate attention. We will provide updates as more information becomes available.
- identified Jul 14, 2026, 08:01 PM UTC
According to our vendor, there is fiber damage and the estimated time for repair is midnight tonight. There may be intermittent internet issues until this issue is resolved. We will monitor this and send another update early tomorrow morning. Thank you for your patience.
- resolved Jul 15, 2026, 12:27 PM UTC
Our monitoring indicates that the Payson office is back online, and the carrier has confirmed that service has been restored. Since this is the second outage this week, we've escalated the issue with the carrier and are requesting a root cause analysis (RCA) as well as confirmation that corrective actions have been taken to prevent any further interruptions.