WorkMax experienced a major incident on July 13, 2026 affecting Workmax Application, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 06:46 PM UTC
It appears the Payson office lost internet connectivity a few minutes ago. Our Network team is currently working with our internet service provider to identify the cause and restore service as quickly as possible. This also impacts phone service. We will provide additional updates as more information becomes available.
- investigating Jul 13, 2026, 07:19 PM UTC
At this time, it appears the outage is affecting multiple areas near Payson, Utah. We will continue to provide updates as we receive additional information from the internet service provider. Thank you for your patience.
- identified Jul 13, 2026, 08:25 PM UTC
The internet service provider has confirmed the outage is on their end. They are actively working to restore service, and we are awaiting an estimated time to resolution (ETA). We will provide additional updates as they become available.
- identified Jul 13, 2026, 10:21 PM UTC
Our internet service provider is still investigating. We will provide updates as they become available. Thank you.
- resolved Jul 14, 2026, 02:07 AM UTC
The issue has been resolved.