Workiva Outage History

Between 12:42 PM CST to 1:27PM CST, we experienced an issue impacting users' ability to access parts of the Workiva Platform in the US production environment. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Between 1:32 UTC and 16:11 UTC on 5/6/2025, it was observed that query history panel in Wdata failed to display previous queries. This issue has been resolved and all systems are operating normally.

On Thursday 4/17/25, Workiva experienced a disruption which caused users to not be able to access US-Prod. Reports show the Workiva platform is operational. However, if you continue to experience issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Beginning on 3/28/2025 at approximately 6:30am ET to 11:00am ET, Workiva filing was impacted by technical difficulties on the SEC submissions system. This incident is now resolved. Filings are being received as normal. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

The incident regarding SEC filings getting stuck in "Retrieving status from the SEC" is now resolved. As a reminder, if you received an accession number, you should take no further action on your filing.

Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.

Between 5:09 PM & 5:36 PM US Central Standard Time on January 16, 2025, we experienced issues with loading documents, presentations and spreadsheets. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Between 8:04 AM CT to 9:26 AM CST, we experienced we experienced a degradation with an internal platform component that resulted in delayed document loads. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Between 7:22am CEST to 10:20am CEST, we experienced a degradation of performance of the comments service in the EU Production environment, this lead to a loss in the ability to create and interact with comments including viewing existing comments.. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Between August 1st, at 8:40PM CDT to August 2nd, 4:00AM CDT some customers are experiencing error in loading Test Forms on US Production. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

Between approximately 4:05 AM CT to 7:58 AM CST, we experienced an issue with an internal platform service that caused intermittent problems for some users. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

On 6/20/24, we experienced a disruption through one of our vendors throwing "504 bad gateway" errors. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.