Workiva Outage History
Workiva is up right nowPingoru has recorded 52 incidents for Workiva: 32 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 7 of 720 (1%) |
| May 2026 | 6 | 41 of 744 (6%) |
| June 2026 | 2 | 26 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 6 | 13 of 744 (2%) |
| September 2026 | 1 | 16 of 720 (2%) |
| October 2026 | 2 | 1 of 584 (0%) |
Incidents, newest first
Major January 8, 2026 Intermittent SEC issues impacting filings 3h 6m Third Party Provider: U.S. Securities and Exchange Commission
Started Jan 08, 2026, 03:25 PM UTC· resolved Jan 08, 2026, 06:32 PM UTC
- investigating Jan 08, 2026, 03:25 PM UTC
We are currently investigating reports that some users are receiving a 403 error when filing. We will provide an update as soon as possible.
- investigating Jan 08, 2026, 03:49 PM UTC
We are continuing to investigate this issue.
- investigating Jan 08, 2026, 05:05 PM UTC
We continue to investigate reports that some filings are not being successfully submitted to the U.S. Securities and Exchange Commission. We will provide an update to you as soon as possible. For filing assistance, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- identified Jan 08, 2026, 06:07 PM UTC
Technical difficulties with the SEC EDGAR system are currently limiting EDGAR filers (including filers using Wdesk) from filing successfully. For additional status, please reference https://www.sec.gov/submit-filings/edgar-news-announcements
- resolved Jan 08, 2026, 06:32 PM UTC
This incident is now resolved. Filings are being received as normal. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Minor December 10, 2025 Comment Notifications Permissions Error 1h 32m Notifications and Comments, Notifications and Comments, Notifications and Comments
Started Dec 10, 2025, 05:20 PM UTC· resolved Dec 10, 2025, 06:52 PM UTC
- investigating Dec 10, 2025, 05:20 PM UTC
We are investigating an issue with comment notifications reporting a permissions error. We will provide an update as soon as possible.
- investigating Dec 10, 2025, 05:30 PM UTC
A fix for this issue is underway. Customers may observe a short period of comments failing to load when the fix is applied. We will provide another update once more information becomes available.
- resolved Dec 10, 2025, 06:52 PM UTC
Starting on 12/8/25 at 12:38pm CT to 12/10/25 ending at 12:11pm CST, we experienced an issue with comment notifications reporting a permissions error. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Critical December 5, 2025 Workiva Platform Service Disruption 2h 36m Third Party Provider: Google®, Amazon®, ISP, Other
Started Dec 05, 2025, 09:55 AM UTC· resolved Dec 05, 2025, 12:32 PM UTC
- monitoring Dec 05, 2025, 09:55 AM UTC
Reports confirm that the Workiva platform is recovering. We will continue to monitor closely and provide updates as they become available. If users are still experiencing any performance issues, please contact the Workiva Support Team. We currently are observing recovery on all our environments and are monitoring the services. The incident appears to be related to an issue with one of our third party providers, CloudFare, which has been mitigated at the moment, according to their external communication.
- resolved Dec 05, 2025, 12:32 PM UTC
Between approximately 8:48 AM UTC to 09:12 AM UTC Workiva experienced an issue impacting the service across our production environments. This was related to an incident with a third party provider, CloudFare. The incident has since been addressed and we have seen recovery. Reports show the Workiva platform is operational. However, if you continue to experience issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Critical October 20, 2025 US Production Environment Unavailable 13h 9m Access and Administration (Login, Home, Workspaces), Productivity (Documents, Spreadsheets, Charts, Presentations), Linking, Notifications and Comments and 10 more
Started Oct 20, 2025, 09:52 AM UTC· resolved Oct 20, 2025, 11:02 PM UTC
- monitoring Oct 20, 2025, 09:52 AM UTC
Starting at 1:55 AM (US Central Time) Workiva's US Production environment experienced issues as a result of an issue with a service provider. Internal testing and monitoring have begun to indicate recovery now but we continue to monitor.
- monitoring Oct 20, 2025, 09:57 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 11:27 AM UTC
We continue to monitor the Workiva platform. The core platform is operating normally at this time. We have identified that Email notifications for MFA login codes are not being sent since the incident and we are working to resolve this.
- monitoring Oct 20, 2025, 11:59 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 01:33 PM UTC
We continue to observe that most functions of the platform are working normally. The issue with Email notifications for MFA login codes not being sent, is now resolved. We are now observing impact to Carbon on the US Production environment, some functions including the loading of dashboards are not functioning. Further updates will be provided once they become available.
- investigating Oct 20, 2025, 03:20 PM UTC
We continue to investigate the root cause for the network connectivity issues and work towards resolving these issues. We will provide updates as more information becomes available.
- investigating Oct 20, 2025, 03:39 PM UTC
Our cloud service provider is reporting ongoing network reliability issues and are working towards resolution. Customers may experience issues or errors when accessing the US Production environment. We will provide updates as more information becomes available.
- investigating Oct 20, 2025, 05:51 PM UTC
AWS has reported that service restoration in the affected region is still ongoing. Customers may observe partial recovery. We continue to work with AWS to restore full service to the US production region.
- monitoring Oct 20, 2025, 09:08 PM UTC
While AWS continues to report stable recovery in the affected region, Workiva engineers are continuing to validate platform health. We are currently observing stable recovery in line with expectations and will update this incident if conditions change. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Oct 20, 2025, 11:02 PM UTC
AWS have confirmed incident resolution for this issue, and Workiva engineers have validated that the platform is operating normally. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Minor September 23, 2025 Issue loading GRC 6h 43m Controls and Audit
Started Sep 23, 2025, 10:58 AM UTC· resolved Sep 23, 2025, 05:41 PM UTC
- investigating Sep 23, 2025, 10:58 AM UTC
We are currently investigating reports from some users experiencing issues loading GRC on the US Production environment. Our technical teams are engaged and actively working to investigate this. We will provide an update as soon as possible.
- investigating Sep 23, 2025, 11:30 AM UTC
We have started to see the issue recovering and continue to monitor the situation.
- monitoring Sep 23, 2025, 03:06 PM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- investigating Sep 23, 2025, 04:08 PM UTC
We continue to see recovery and are no longer receiving reports from users encountering issues with GRC loading. We continue to monitor the situation while we work to identify the root cause. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Sep 23, 2025, 05:41 PM UTC
Between 4:52 AM CDT to 6:02 AM CDT, GRC experiences in the US Production environment were severely degraded.. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Minor September 17, 2025 Wdata is degraded on US Production environment 1d 8h Data Management Suite (Wdata, Chains, Data Prep)
Started Sep 17, 2025, 09:53 AM UTC· resolved Sep 18, 2025, 05:54 PM UTC
- investigating Sep 17, 2025, 09:53 AM UTC
We are currently experiencing an issue where Wdata is degraded on the US Production environment. We are working with our technical teams to investigate this issue.
- monitoring Sep 17, 2025, 11:27 AM UTC
The issue where Wdata was degraded in the US Production environment has been mitigated by our technical teams. We continue to monitor the affected service.
- resolved Sep 18, 2025, 05:54 PM UTC
On September 17th, 2025, we experienced slowness in Wdata. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Minor August 21, 2025 Production/Sandbox application slowness 3h 12m Access and Administration (Login, Home, Workspaces), Productivity (Documents, Spreadsheets, Charts, Presentations), Linking, Notifications and Comments and 8 more
Started Aug 21, 2025, 06:52 PM UTC· resolved Aug 21, 2025, 10:05 PM UTC
- investigating Aug 21, 2025, 06:52 PM UTC
We are currently investigating reports that some users of the US Workiva Platform may be experiencing intermittent slowness. The issue has been identified and we are working on a remediation. We will provide an update as soon as possible.
- monitoring Aug 21, 2025, 08:30 PM UTC
Our monitoring systems indicating recovery as of approximately 2:15PM CDT. As for the root cause, a networking vendor has acknowledged an incident and has made traffic routing adjustments to resolve the issue. We will continue to monitor the situation and provide an update if additional issues are observed within the Workiva platform. If you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Aug 21, 2025, 10:05 PM UTC
At approximately 1PM CDT on 8/21, we experienced intermittent slowness in the US Workiva Platform. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Major August 5, 2025 Issues affecting file uploads in US, EU and APAC Production Environments –
Started Aug 05, 2025, 08:00 AM UTC· resolved Aug 05, 2025, 08:00 AM UTC
- resolved Aug 05, 2025, 02:49 PM UTC
We encountered an issue affecting the upload of files in the following Workiva Production environments: US, EU, APAC. Our development team identified and resolved the issue.
Notice July 14, 2025 Degraded Performance - US Production 45m Access and Administration (Login, Home, Workspaces)
Started Jul 14, 2025, 06:50 PM UTC· resolved Jul 14, 2025, 07:36 PM UTC
- monitoring Jul 14, 2025, 06:50 PM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Jul 14, 2025, 07:36 PM UTC
Between 12:42 PM CST to 1:27PM CST, we experienced an issue impacting users' ability to access parts of the Workiva Platform in the US production environment. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Notice May 7, 2025 Wdata Query History not Loading 14h 39m
Started May 07, 2025, 01:32 AM UTC· resolved May 07, 2025, 04:11 PM UTC
- resolved May 07, 2025, 11:30 PM UTC
Between 1:32 UTC and 16:11 UTC on 5/6/2025, it was observed that query history panel in Wdata failed to display previous queries. This issue has been resolved and all systems are operating normally.
Critical April 17, 2025 Users unable to access the platform - app.wdesk.com 2h 55m Access and Administration (Login, Home, Workspaces), Productivity (Documents, Spreadsheets, Charts, Presentations), Linking, Notifications and Comments and 8 more
Started Apr 17, 2025, 01:30 PM UTC· resolved Apr 17, 2025, 04:25 PM UTC
- investigating Apr 17, 2025, 01:30 PM UTC
We are currently investigating reports that users are unable to access the Workiva Platform US Prod (app.wdesk.com) environment. We will provide an update as soon as possible.
- monitoring Apr 17, 2025, 01:58 PM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Apr 17, 2025, 04:25 PM UTC
On Thursday 4/17/25, Workiva experienced a disruption which caused users to not be able to access US-Prod. Reports show the Workiva platform is operational. However, if you continue to experience issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Critical April 15, 2025 Users unable to access the platform - apac.wdesk.com 16h 30m Access and Administration (Login, Home, Workspaces), Productivity (Documents, Spreadsheets, Charts, Presentations), Linking, Notifications and Comments and 8 more
Started Apr 15, 2025, 08:35 AM UTC· resolved Apr 16, 2025, 01:05 AM UTC
- investigating Apr 15, 2025, 08:35 AM UTC
We are currently investigating reports that users are unable to access apac.wdesk.com. We will provide an update as soon as possible.
- monitoring Apr 15, 2025, 09:38 AM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Apr 16, 2025, 01:05 AM UTC
Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Notice March 28, 2025 SEC Filings stuck in "Retrieving status" 2d 23h Third Party Provider: U.S. Securities and Exchange Commission
Started Mar 28, 2025, 01:19 PM UTC· resolved Mar 31, 2025, 01:01 PM UTC
- investigating Mar 28, 2025, 01:19 PM UTC
We have received multiple reports that filings are being processed very slowly and staying in 'retrieving status' for extended periods of time. Filers should refrain from attempting to file again as it we are observing that in most instances the filings are completed as expected after the longer processing time. We are currently investigating.
- identified Mar 28, 2025, 02:12 PM UTC
We have identified that the SEC is currently experiencing technical difficulties. This is resulting in filing submissions not reflecting correctly that they have been accepted. In the Workiva platform, this may appear as a filing stuck in "Retrieving Status" message. Users that have received an accession number should not take further action and wait for SEC recovery. Please review SEC status updates on: www.sec.gov/submit-filings/edgar-news-announcements
- identified Mar 28, 2025, 02:18 PM UTC
We have identified that the SEC is currently experiencing technical difficulties. This is resulting in filing submissions not reflecting correctly that they have been accepted. In the Workiva platform, this may appear as a filing stuck in "Retrieving Status" message. Users that have received an accession number should not take further action and wait for SEC recovery. Please review SEC status updates on: www.sec.gov/submit-filings/edgar-news-announcements
- resolved Mar 31, 2025, 01:01 PM UTC
Beginning on 3/28/2025 at approximately 6:30am ET to 11:00am ET, Workiva filing was impacted by technical difficulties on the SEC submissions system. This incident is now resolved. Filings are being received as normal. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Major February 18, 2025 Exports failing 39m Productivity (Documents, Spreadsheets, Charts, Presentations), Import and Export, Reporting (XBRL, Filing, Section 16)
Started Feb 18, 2025, 06:11 PM UTC· resolved Feb 18, 2025, 06:51 PM UTC
- investigating Feb 18, 2025, 06:11 PM UTC
We are currently investigating reports that US Production users are experiencing issues with imports and exports failing. Initial investigation indicates that the issue is affecting PDF and DOCX exports as well as XBRL generations. We will provide an update as soon as possible.
- identified Feb 18, 2025, 06:25 PM UTC
We have identified reports that US productions users are experiencing issues with imports and exports failing - affecting, PDF, DOCX and XBRL generations - and are working on the fix. We will provide an update as soon as possible.
- resolved Feb 18, 2025, 06:51 PM UTC
Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Major February 3, 2025 SEC Filings stuck in "Retrieving status from SEC" 1h 46m Third Party Provider: U.S. Securities and Exchange Commission
Started Feb 03, 2025, 03:38 PM UTC· resolved Feb 03, 2025, 05:25 PM UTC
- investigating Feb 03, 2025, 03:38 PM UTC
We have identified that the SEC is currently experiencing technical difficulties. This is resulting in filing submissions not reflecting correctly that they have been accepted. In the Workiva platform, this may appear as a filing stuck in "Retrieving Status" message. Users that have received an accession number should not take further action and wait for SEC recovery. Please review SEC status updates on: www.sec.gov/submit-filings/edgar-news-announcements
- monitoring Feb 03, 2025, 04:28 PM UTC
The SEC has recovered fully and filings are currently processing as expected again. Customers who previously received an accession number do not need to take any action, their filings will process normally. Please review status updates on www.sec.gov/submit-filings/edgar-news-announcements We will monitor for 30 minutes to ensure full recovery.
- resolved Feb 03, 2025, 05:25 PM UTC
The incident regarding SEC filings getting stuck in "Retrieving status from the SEC" is now resolved. As a reminder, if you received an accession number, you should take no further action on your filing.
Minor January 30, 2025 Issues with single-sign-on 55m Access and Administration (Login, Home, Workspaces), Access and Administration (Login, Home, Workspaces), Access and Administration (Login, Home, Workspaces)
Started Jan 30, 2025, 09:12 AM UTC· resolved Jan 30, 2025, 10:07 AM UTC
- investigating Jan 30, 2025, 09:12 AM UTC
We are currently investigating reports that some but not all users of single sign-on are experiencing difficulty logging into the platform. We are actively working on the issue and will provide an update as soon as possible.
- resolved Jan 30, 2025, 10:07 AM UTC
Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.
Notice January 17, 2025 Documents Not Loading in Production US Environment 2h 59m Productivity (Documents, Spreadsheets, Charts, Presentations)
Started Jan 17, 2025, 12:03 AM UTC· resolved Jan 17, 2025, 03:02 AM UTC
- monitoring Jan 17, 2025, 12:03 AM UTC
We were observing problems with customers loading documents in US Production, however, mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Jan 17, 2025, 03:02 AM UTC
Between 5:09 PM & 5:36 PM US Central Standard Time on January 16, 2025, we experienced issues with loading documents, presentations and spreadsheets. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Major January 16, 2025 Documents Not Loading in Production EU Environment 2h 19m Productivity (Documents, Spreadsheets, Charts, Presentations)
Started Jan 16, 2025, 02:52 PM UTC· resolved Jan 16, 2025, 05:12 PM UTC
- investigating Jan 16, 2025, 02:52 PM UTC
We're currently observing problems with customers loading documents in the EU Production environment.
- monitoring Jan 16, 2025, 03:30 PM UTC
Mitigating steps have been taken. We will continue to monitor the situation closely and provide updates as soon as possible.
- resolved Jan 16, 2025, 05:12 PM UTC
Between 8:04 AM CT to 9:26 AM CST, we experienced we experienced a degradation with an internal platform component that resulted in delayed document loads. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.