Workable experienced a minor incident on October 1, 2025 affecting E-signatures, lasting 9h 46m. The incident has been resolved; the full update timeline is below.
Affected components
E-signatures
Update timeline
- investigating Oct 01, 2025, 02:51 PM UTC
We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/incidents/8g4fhlrn5t0r
- monitoring Oct 01, 2025, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 12:38 AM UTC
This incident has been resolved.