Workable incident
Offer letter signatures not working as expected
Workable experienced a major incident on January 2, 2026 affecting E-signatures, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
E-signatures
Update timeline
- investigating Jan 02, 2026, 09:10 PM UTC
We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/
- resolved Jan 03, 2026, 12:15 AM UTC
This incident has been resolved.