Wix experienced a major incident on October 16, 2025 affecting Third-Party Payment Providers, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 03:29 PM UTC
We are investigating this issue and Paypal has confirmed the issue is on their side
- identified Oct 16, 2025, 03:32 PM UTC
We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
- identified Oct 16, 2025, 03:45 PM UTC
We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
- identified Oct 16, 2025, 04:00 PM UTC
We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
- identified Oct 16, 2025, 04:16 PM UTC
We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
- identified Oct 16, 2025, 04:30 PM UTC
We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
- monitoring Oct 16, 2025, 04:47 PM UTC
The issue appears resolved. We are monitoring.
- monitoring Oct 16, 2025, 04:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 16, 2025, 05:00 PM UTC
This incident has been resolved.
- postmortem Oct 16, 2025, 05:00 PM UTC
The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)