WiscNet incident

[2285376] Siena Catholic Schools of Racine - St Catherines Highschool - Down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on September 1, 2026, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 05:49 PM UTC
Resolved
Sep 01, 2026, 06:08 PM UTC
Duration
19m
Detected by Pingoru
Sep 01, 2026, 05:49 PM UTC

Update timeline

  1. identified Sep 01, 2026, 05:49 PM UTC

    Hello, The WiscNet NOC has lost access to our device for 9/1/2026 12:43:41 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **1397** If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you, WiscNet

  2. resolved Sep 01, 2026, 06:08 PM UTC

    Hello, We observed the onsite device restore and indication in logs that the port went down.

  3. postmortem Sep 01, 2026, 06:09 PM UTC

    The site restored and we observed logs indicated the port facing GLS went down and restored.