WiscNet incident

[2283802] Rhinelander School District - Handoff port down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on August 28, 2026 affecting Rhinelander School District, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 11:56 AM UTC
Resolved
Aug 28, 2026, 12:38 PM UTC
Duration
42m
Detected by Pingoru
Aug 28, 2026, 11:56 AM UTC

Affected components

Rhinelander School District

Update timeline

  1. investigating Aug 28, 2026, 11:56 AM UTC

    Hello, Starting at 5:23am CT 8/28 the WiscNet NOC has observed the handoff port go down on our device at the Rhinelander School District. We ask that you confirm there is no maintenance occurring on site that would cause this port to go down. You can reach the WiscNet NOC at \(608\) 442-6761, option 1.

  2. identified Aug 28, 2026, 12:01 PM UTC

    As of 6:58am CT we have lost access to our device on site completely. Thank you,

  3. identified Aug 28, 2026, 12:33 PM UTC

    Hello, We are seeing this device as back up as of 7:14am CT. We will be closing out this status page now.

  4. resolved Aug 28, 2026, 12:38 PM UTC

    This incident has been resolved.

  5. postmortem Aug 28, 2026, 12:38 PM UTC

    Date & Time of Incident: 8/28 5:23am CT Duration: 115 minutes Technician\(s\): Johnathon Laun Review Date: 8/28 Brief Summary: At 5:23am we observed the handoff port go down at the school district and at 6:58am we observed the school district go down. Resolved at 7:18am Root Cause: Seems to be due to maintenance on either the WiscNet side or on the customers side