2277171 - Highland School District - DOWN

Update timeline

1. investigating Aug 14, 2026, 09:17 PM UTC

   Hello, We've detected an outage on your service starting around 4:02PM. If this outage is unexpected and you've verified power onsite, please reach out to 866-558-1920 and create a trouble ticket. If you have any questions or concerns, please reach out to 608-442-6761. Thank you,

2. investigating Aug 17, 2026, 01:22 PM UTC

   Hello, We are still seeing this service as down. Please let us know if this outage is expected and verify power to the equipment onsite. If the issue still persists please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 641. If you have any additional questions, please contact WiscNet NOC. Thank you,

3. identified Aug 19, 2026, 06:43 PM UTC

   Hello, We are reaching out to provide the latest update on this issue. Our provider let us know their was a fiber cut near the location of the site impacting our upstream connection to madison. At this time, the construction crew is actively working to repair the issue. There is no ETR at this time. Thank you,

4. identified Aug 20, 2026, 06:28 PM UTC

   Hello, We are reaching out to provide the latest update on this issue. Our provider let us know that there is a field dispatch ongoing with no ETA on the repairs. Thank you,

5. resolved Aug 24, 2026, 08:27 PM UTC

   Hello, The Wiscnet NOC observed alarms clear and services restored at this time.

6. postmortem Aug 24, 2026, 08:36 PM UTC

   Date & Time of Incident: 8/14 4:02 PM Central Duration: 9990 Minutes Technician\(s\): Marcus Review Date: 8/24 Root Cause: Upstream fiber cut Brief Summary: We lost access to our device at the Highland School District on 8/14 at 4:02 PM to 8/21 at 1:00 PM Central. The outage was caused by a fiber cut on our provider’s network near the location at the site. After new cable was installed on the 21st at 12 PM Central, restored the service.