WiscNet experienced a critical incident on July 30, 2026 affecting Niagara School District, lasting 6h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 05:50 AM UTC
Hello, Starting at 12:30 we lost connection to our onsite equipment for your circuit. We have been able to isolate this to a known maintenance on GLS's provider's end. The window is set to end at 6 am CST. We will follow up after the window to confirm hands off and that all services have restored. Please reach out with any questions. Thank you,
- resolved Jul 30, 2026, 12:27 PM UTC
This incident has been resolved.
- postmortem Jul 30, 2026, 02:07 PM UTC
Date & Time of Incident: 7/30 12:30 AM Central Duration: 387 Minutes Technician\(s\): Marcus Review Date: 7/30 Root Cause: Known Maintenance Brief Summary: The Niagara School District site went down due to a known gls maintenance from 12 AM - 6 AM on 7/30. After the maintenance, services restored at 6:57 AM Central.