WiscNet incident

[2267479] Racine Lutheran HS - Router Unreachable

Critical Resolved View vendor source →

WiscNet experienced a critical incident on July 27, 2026 affecting Racine Lutheran High School, lasting 20h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 05:12 PM UTC
Resolved
Jul 28, 2026, 01:55 PM UTC
Duration
20h 42m
Detected by Pingoru
Jul 27, 2026, 05:12 PM UTC

Affected components

Racine Lutheran High School

Update timeline

  1. identified Jul 27, 2026, 05:12 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Racine Lutheran High School at 11:53am on 7/27/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3062. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 28, 2026, 01:55 PM UTC

    Hello, The WiscNet NOC observed alarms clear at 2:25pm on 7/27 and the router is now reachable.

  3. postmortem Jul 28, 2026, 01:55 PM UTC

    Date & Time of Incident:` 7/27 11:53am ` Duration:` 2h 32m ` Technician\(s\):` Payton ` Review Date: 7/28 Brief Summary: WiscNet NOC lost access to the device onsite. Root Cause: Loss of power