WiscNet incident

[2266350] Prairie Lakes Library System Site Down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on July 24, 2026, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 11:50 AM UTC
Resolved
Jul 24, 2026, 06:33 PM UTC
Duration
6h 43m
Detected by Pingoru
Jul 24, 2026, 11:50 AM UTC

Update timeline

  1. investigating Jul 24, 2026, 11:50 AM UTC

    Hello, Starting at 6:32 am we observed this site go down. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened with them please contact them at 1.866.558.1920, and use your site ID of 2415. Please reach out with any questions. Thank you,

  2. investigating Jul 24, 2026, 06:33 PM UTC

    Hello, The site restored at 9:37 after our onsite device rebooted.

  3. resolved Jul 24, 2026, 06:33 PM UTC

    The site restored at 9:37 after our onsite device rebooted.

  4. postmortem Jul 24, 2026, 06:33 PM UTC

    The site restored at 9:37 after our onsite device rebooted.