WiscNet experienced a critical incident on July 21, 2026 affecting Bowler School District and Marion School District and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:44 PM UTC
Hello, We are seeing multiple sites come into alarm at 1:22 CST and are investigating further. We are reaching out to our provider for further investigation.
- investigating Jul 21, 2026, 07:03 PM UTC
Hello, We have escalated the ticket with our Wisc Net team to get a response from the provider. Teach/GLS has also requested the affected customers in the region to reach out to create tickets. Please reach out to GLS Support for 24x7/outages/incidents at 866-558-192. Below is the list of Affected School Name -> GLS/TEACH ID Bowler School District -> 199 Shawano School District -> 2481 Tigerton School District -> 1649 Marion School District -> 944 Kind regards,
- identified Jul 22, 2026, 01:41 PM UTC
Hello, Wiscnet Support team has worked with the provider and determined their is an known outage in the area. Currently our escalated contact is reaching out to the transport provider director to get more information on the outage.
- identified Jul 22, 2026, 06:56 PM UTC
Hello, The provider NOC has found a major cut in Shawano Wisconsin, and crews are onsite working on service restoration.
- identified Jul 22, 2026, 08:19 PM UTC
Hello, All our devices restored after the fiber splicing at 2:28 PM 7/22. We still observe the handoff port facing Tigerton School District down, and we will be investigating that further.
- identified Jul 22, 2026, 08:39 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 22, 2026, 08:39 PM UTC
Hello, We will be closing out the status page. Please let us know if you have any questions. Kind regards,
- postmortem Jul 22, 2026, 08:39 PM UTC
The Provider experienced a fiber starting on 1:22 CST 7/21/2026 and it restored at 2:28 PM 7/22