WiscNet experienced a critical incident on July 17, 2026 affecting Prairie Lakes Library System, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 17, 2026, 01:40 PM UTC
The WiscNet NOC has lost access to our device for Waterford Public Libary at 7:19 AM on 7/17/2026 . Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2415. If you have any additional questions, please contact WiscNet NOC
- resolved Jul 20, 2026, 01:25 PM UTC
Hello, The WiscNet NOC observed alarms clear and access to our device restored at 9:40am on 7/17.
- postmortem Jul 20, 2026, 01:25 PM UTC
Date & Time of Incident:` 7/20/26 ` Duration:` 2 hours, 21 minutes ` Technician\(s\):` Brett, Payton ` Review Date: 7/20/26 Brief Summary: WiscNet NOC lost access to the router for Waterford Library.