WiscNet experienced a critical incident on June 30, 2026 affecting Phillips School District and Waterloo School District, lasting 9h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 08:21 AM UTC
Hello, Starting at 2:08 am we observed a loss of connection to our onsite equipment for your circuits. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened please contact GLS and use your site ID, as listed below. GLS's phone number is 1.866.558.1920. Please reach out with any questions. Thank you, Waterloo School District: 1713 Phillips School District: 1324
- monitoring Jun 30, 2026, 05:41 PM UTC
Alarms for devices have cleared. Service has been restored as of 12:11 PM
- resolved Jun 30, 2026, 06:20 PM UTC
This incident has been resolved.
- postmortem Jun 30, 2026, 06:20 PM UTC
**POST-MORTEM TEMPLATE** Date & Time of Incident: 6/30 2:08 AM CST Duration: 603 minutes Technician\(s\): Fue Khang Review Date: 6/30 Brief Summary: Alarms came in for devices at 2:08 AM. Cleared at 12:11 PM CST. Checked logs and showed the network port went down at that time. Root Cause: Network port went down.