WiscNet incident

Erin School District | 2224815

Critical Resolved View vendor source →
Started
Apr 14, 2026, 07:16 AM UTC
Resolved
Apr 14, 2026, 04:54 PM UTC
Duration
9h 38m
Detected by Pingoru
Apr 14, 2026, 07:16 AM UTC

Affected components

Erin School District

Update timeline

  1. investigating Apr 14, 2026, 07:16 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 14, 2026, 07:38 AM UTC

    We have opened ticket 12068878 with GLS. At this time we believe this may be related to power outages created by thunderstorms that have rolled through the area. Please verify power and equipment at the site at your earliest and safest convenience. If you have any questions please reach out to Wiscnet or GLS.

  3. investigating Apr 14, 2026, 01:55 PM UTC

    Hello, We still observe the device onsite unreachable. Earlier ticket 12068878 was open with GLS / Teach. For any troubleshooting or question, please reach out to GLS at +1-866-558-1920, reference the ticket number 12068878 and Teach Site ID 2697. Kind regards,

  4. resolved Apr 14, 2026, 04:54 PM UTC

    Hello, Our onsite device restored at 10:15 AM CT. The device is currently online and functional, and the logs indicate the device was booted up at this time. Kind regards

  5. postmortem Apr 14, 2026, 04:54 PM UTC

    The onsite booted back online at 10:15 AM

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