[2297079] WiscNet - Monroe School District - Down

Update timeline

1. identified Sep 29, 2026, 04:35 PM UTC

   Hello, The WiscNet NOC has lost access to our device and you are being updated on a service condition that presents potential impact to your network solution at the **MONROE SCHOOL DISTRICT ADMINISTRATIVE CENTER - 925 16TH AVE STE 3 MONROE WI 53566.** The provider for this circuit has advised their inside plant group is on site at their hub location and have discovered an issue on one of their core optical devices. They have engaged their engineering tea for further investigation. There is no ETR to provide at this time. Please reach out the WiscNet NOC at 608-442-6761 Opt 1 if you have any questions. Thank you,

2. identified Sep 29, 2026, 05:20 PM UTC

   Hello, The provider NOC advises that their core engineering team is still investigating the loss of service issue. Additional updates will be provided as they become available. No ETR at this time. Thank you,

3. identified Sep 29, 2026, 06:51 PM UTC

   Hello, Our provider NOC advises that their engineering teams are still investigating the loss of service issue. Additional updates will be provided as they become available. No ETR is available at this time. Thank you,

4. identified Sep 29, 2026, 07:36 PM UTC

   Hello, Our provider NOC advises they are tracking an active fiber event that is impacting your service. Repair teams are engaged and investigating. There is no ETR at this time. Additional updates will be provided as they become available. Thank you,

5. identified Sep 29, 2026, 11:59 PM UTC

   Hello, The LMP's NOC has re-engaged their engineering teams for additional investigation into this loss of service event. No ETR currently.

6. identified Sep 30, 2026, 12:04 AM UTC

   Hello, The LMP's NOC has re-engaged their engineering teams for additional investigation into this loss of service event. No ETR currently, Thanks,

7. identified Sep 30, 2026, 01:12 AM UTC

   Hello, The LMP has advised our that their engineering teams are in the process of troubleshooting the network equipment related to this service affecting event. No ETR Currently. Thanks,

8. identified Sep 30, 2026, 01:13 AM UTC

   Hello, The LMP has advised our that their engineering teams are in the process of troubleshooting the network equipment related to this service affecting event. No ETR Currently. Thanks,

9. identified Sep 30, 2026, 03:17 AM UTC

   Hello, The LMP's engineering team will be directed to the next location in the path to troubleshoot equipment in our circuit path which may be causing this event and isolate the cause. No ETR currently

10. identified Sep 30, 2026, 03:18 AM UTC

    Hello, The LMP's engineering team will be directed to the next location in the path to troubleshoot equipment in our circuit path which may be causing this event and isolate the cause. No ETR currently. Thanks,

11. identified Sep 30, 2026, 06:33 AM UTC

    Hello, Our provider has informed us a technician is now onsite at their Monroe Hub and is working with their engineers to investigate this outage. We don't have an ETR. Please reach out with any questions. Thank you,

12. identified Sep 30, 2026, 08:27 AM UTC

    Hello, Our providers tech has be dispatched to another pop to continue investigations. We don't have an ETR at this time. Please reach out with any questions. Thank you,

13. identified Sep 30, 2026, 01:31 PM UTC

    Hello, The last mile has advised that their team is currently still working on the damage. There was a fiber cut and they have dispatched several teams to resolve this issue. There is no ETR at the moment but we are working diligently and will update you as we get more information. Thank you,

14. resolved Sep 30, 2026, 03:16 PM UTC

    This incident has been resolved.

15. postmortem Sep 30, 2026, 03:18 PM UTC

    The provider advised all services have restored as of 10:03AM CDT 9/30/2026.