[2290671] WiscNet - 401403 - Village of Ashwaubenon - Outage

Update timeline

1. identified Sep 14, 2026, 03:17 PM UTC

   Hello, Beginning at 9:40 AM on 9/14, WiscNet has observed an ourage impacting the following site: 401403 - Village of Ashwaubenon We are actively investigating this outage and will update you further once we have new information available.

2. identified Sep 14, 2026, 04:30 PM UTC

   Hello, We are investigating a fiber cut between DePere and Appleton, WI. Further updates will be provided as we continue to work on a resolution.

3. identified Sep 14, 2026, 06:14 PM UTC

   Hello, Tech on site reports extensive damage fiber damage due to road work. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

4. identified Sep 14, 2026, 07:06 PM UTC

   Hello, Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

5. identified Sep 14, 2026, 08:34 PM UTC

   Hello, Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

6. identified Sep 14, 2026, 10:27 PM UTC

   Hello, Work continues at the location of the damaged fiber. Due to the large-scale nature of the work needed to restore, this is estimated to continue into the evening hours.

7. identified Sep 14, 2026, 11:58 PM UTC

   Hello, Splicing has started on this issue and will need to be completed in two areas. We have a current ETR of 10PM Central.

8. identified Sep 15, 2026, 01:20 AM UTC

   Hello, Repairs are still ongoing with this and our current ETR is 10PM Central. We will update you again as soon as we receive new information.

9. identified Sep 15, 2026, 02:42 AM UTC

   Hello, Repairs are still ongoing but due to weather conditions the ETR has been moved back to Midnight. We will update you again as soon as we receive new information.

10. identified Sep 15, 2026, 04:12 AM UTC

    Hello, Crews on site are still working on repairing the damage. The ETR for this damage is still Midnight. We will update you again as soon as we receive new information. Thanks,

11. identified Sep 15, 2026, 04:38 AM UTC

    Hello, Due to the ongoing weather and environmental conditions, the ETR for this outage is being moved to 3AM. We will update you again as soon as we receive new information. Thanks,

12. identified Sep 15, 2026, 12:01 PM UTC

    Hello, Splice teams had to go home to rest and recooperate. Our provider is working on getting new teams onsite to continue the repair. We don't have an ETR. Please reach out with any questions. Thank you,

13. identified Sep 15, 2026, 02:40 PM UTC

    Hello, Efforts to get another splicer are still ongoing. At this time, an ETR is not available. Further updates will be provided as we work to address this issue.

14. identified Sep 15, 2026, 03:40 PM UTC

    Hello, The splicer will be dispatching again this afternoon, but the expected ETA is around 1-2 PM due to the drive distance. More updates will be provided as dispatch and repair efforts continue.

15. identified Sep 15, 2026, 07:13 PM UTC

    Hello, Splicers are on site and working. We have also dispatched another technician to Appleton for additional assistance. At this time, an ETR is not yet available. More updates will be provided as repair efforts continue.

16. identified Sep 15, 2026, 08:24 PM UTC

    Hello, Splicing remains in progress. We do not have an ETR at this time. Further updates will be provided as work progresses.

17. identified Sep 15, 2026, 10:29 PM UTC

    Hello, Splicing remains in progress. We do not have an ETR at this time. Further updates will be provided as work progresses.

18. identified Sep 16, 2026, 12:37 AM UTC

    Hello, We are seeing services restored and the splice team is hands off with this issue as of 7:30PM. We will continue to monitor this as usual.

19. resolved Sep 16, 2026, 12:37 AM UTC

    This incident has been resolved.

20. postmortem Sep 16, 2026, 12:37 AM UTC

    This issue was caused by a fiber cut on our provider network.