WiscNet incident
[2289484] Monroe School District - 2297 - Handoff Port
WiscNet experienced a critical incident on September 10, 2026 affecting Monroe School District, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 10, 2026, 05:14 PM UTC
The WiscNet NOC has observed a loss of connection to your device at the handoff port for Monroe School District at 9/10 1:11:31 AM. To assist with our investigation, please verify power to your site and the network equipment. We will be opening a ticket with the LMP on your behalf. If you have any quesitons, please contact the WiscNet NOC at [email protected]__ or by phone at 608-442-6761.
- identified Sep 10, 2026, 05:48 PM UTC
We have reached out to the Last Mile Provider and they are advising they are seeing the handoff port for site Monroe School District - 2297 up. However, we are still currently seeing the handoff port down in our monitoring system. Please verify power and equipment on site. If there is a maintenance currently in progress that we are unaware of, please let us know. If you have any quesitons, please contact the WiscNet NOC.
- identified Sep 10, 2026, 06:26 PM UTC
We are aware that the customer handoff port is currently offline. If you have any questions, please reach out to the Wiscnet NOC.
- resolved Sep 15, 2026, 06:52 PM UTC
This incident has been resolved.